I'm not giving you a discount because you threatened to do business elsewhere.

Someone just threatened to go to another store because I didn't have the one size of canvas she wanted in the thickness she wanted. [I have deep edge, but not regular].
She also told about how she really wanted to support the small neighborhood store, but If I wasn't going to have products it wasn't worth it to her.
I don't know that shes been in before. While I try to keep things stocked, I don't always have everything all the time. I have regular customers who say "I live in the neighborhood and I tend to be looking for x." or "I use a lot of x." And you know what, I try to get that item in, ether just to have on hand or as a special order for them.

I am very lucky and deal with so few unhappy shoppers, and rarely anyone even voicing opinions as this woman did. But it still irks me. After talking to her, I don't believe she will ever be happy about my inventory selection, no matter what.

The more we learn

This week I have learned that Facebook will not approve photos ads [that you pay for] the have text covering more than 20% of the image. In my case the main text is simple "35% off Golden Mediums". Unfortunately a photo of golden mediums also contains a lot of text, because the products are covered in helpful information.

I have also learned that if you are going to install track lighting, you should spring for the top of the line stuff. Also all of my bulbs are going bad at once. Grumble grumble.

If you call about ad placement the day before they go to print and they have space to fill you can get a really good price. On that note we will have a 1/4 pg, color ad in the Arvada Center spring magazine.